Rules of Engagement

Welcome to the CoolSculpting® Facebook page! Like our page for the skinny on CoolSculpting news, info, and exclusive access to contests and promotions.

We strive to create a COOL community that is focused on healthy living, fitness, beauty, and “reclaiming the real you.” However, we want to remind you that we’re a medical device company regulated by the U.S. Food and Drug Administration (FDA). We’re required to abide by some pretty strict rules when replying to your specific treatment-related questions and other types of dialogues in this forum. So if you don’t hear back directly from us, or we remove posts because they’re inaccurate or don’t meet certain requirements – we hope you understand that these are the rules we’re required to play by, so please don’t take it personally.

Here are a few reasons why we may remove your comment from our wall:

Inaccurate Statements
Statements about CoolSculpting must reflect honest and truthful opinions and accurate information about the company and our products to the best of your knowledge. If a comment reflects our products inaccurately or is inconsistent with the intended use, we’re required by the FDA to correct or remove it.

Off-Label
In the U.S., the CoolSculpting procedure is FDA-cleared for the treatment of visible fat bulges in the submental area, thigh, abdomen and flank. If you have questions regarding the CoolSculpting procedure’s FDA clearance or off-label treatment, please contact support@zeltiq.com or 888-935-8471.

Medical Advice
Please avoid discussions about medical advice; unsolicited and unverified medical advice may have serious implications, so we can’t allow it. We won’t discuss topics regarding medical conditions, nor do we give any medical advice or allow unverified advice to be published. You should always consult with your healthcare provider on any medical condition.

Treatment Questions/Concerns & Adverse Events
If you’re a CoolSculpting patient, we cannot address or comment on your specific treatment-related questions or issues in this forum. Always contact your CoolSculpting provider first. You can also contact us directly by phone (888) ZELTIQ-1 (935-8471) or through our patient inquiry form: http://coolsculpting.com/contact-us/.

You may report an adverse event related to the CoolSculpting procedure by contacting us at (888) ZELTIQ-1 (935-8471) or support@zeltiq.com, or, if you prefer, you may contact the FDA directly by visiting www.fda.gov/medwatch or calling 1-800-FDA-1088.

Inappropriate Comments
We respect and encourage honest discussion of opinion, findings, beliefs, and experiences. However, within our social media channels, we reserve the right to remove (at our sole discretion) comments that are considered inappropriate, off-topic, vulgar, or abusive, as well as comments directed at promoting third-party sites, initiatives, or products.

As new situations arise, we reserve the right to change or add to these guidelines at any time and will make updates public on our Timeline accordingly. If you feel as though we’ve been unfair in removing your comment, please direct message us on our page, and we will get back to you.

Thank you, and we look forward to connecting with you!

Disclaimers and Terms of Engagement

Results and patient experience may vary. While CoolSculpting is safe, some rare side effects may occur. As with any medical procedure, only your CoolSculpting provider can help you decide if CoolSculpting is right for you. To learn more about CoolSculpting and what to expect, visit CoolSculpting.com.
 
In the U.S., the CoolSculpting procedure is FDA-cleared for the treatment of visible fat bulges in the submental area, thigh, abdomen and flank. In Taiwan, the CoolSculpting procedure is cleared for the breakdown of fat in the flank (love handle) and abdomen. Outside the U.S. and Taiwan, the CoolSculpting procedure for non-invasive fat reduction is available worldwide. ZELTIQ, CoolSculpting, the CoolSculpting logo, and the Snowflake design are registered trademarks, of ZELTIQ Aesthetics, Inc. © 2015. All rights reserved.
 
Information shared on this page is not intended or recommended to be a substitution for professional medical advice or instruction on the appropriate use of ZELTIQ products or services. Patients should consult their physician or qualified health care provider regarding any medical condition or treatment.

Any participants (experts, endorsers, patients, doctors, etc.) contracted, seeded, incentivized, or in any way compensated by ZELTIQ must disclose their affiliation with us, and all interaction will be monitored for compliance with our guidelines.

Content posted by third parties on this site remains the responsibility of the party posting the content and is not adopted or endorsed by ZELTIQ. Any opinions or statements posted by third parties are their own and may not be representative of the experience of others or indicative of future performance or success. ZELTIQ does not endorse or adopt any content on a third-party site that may be linked to from this page. You should also be aware that if you have a business relationship with ZELTIQ or a beneficial interest in making a comment on the site, you have an obligation to disclose that relationship in your post.

ZELTIQ sponsors this page but is not affiliated with Facebook and has no control over how Facebook or other third parties will use the information you share on the site. You should be familiar with Facebook's privacy and security policies and understand how your information can be displayed and used throughout the site (as well as other third-party sites that may be linked to by Facebook). For information about how ZELTIQ may use the information you provide, please visit http://coolsculpting.com/company-info/privacy-policy/.

Reporting Adverse Events

Important Note: Patients should always ask their doctors for medical advice immediately about adverse events.

In the United States

You may report an adverse event related to the CoolSculpting procedure by contacting ZELTIQ at (888) ZELTIQ-1 (935-8471) or support@zeltiq.com. If you prefer, you may contact the U.S. Food and Drug Administration (FDA) directly. The FDA has established a reporting service known as Medwatch, where health care professionals and consumers can report serious problems they suspect may be associated with the drugs and medical devices they prescribe, dispense, or use.

Outside the United States

Countries worldwide may have specific processes in place to handle reports of adverse events. To report an adverse event, ask your health care provider for more information, contact your local health authority, or call our international customer service line at (925) 474-8160.